We request that orders be placed at least 24 hours in advance except where noted. We have Sales Associates available to assist you with your order during business hours, 9 AM to 5 PM, Monday through Friday at 303.232.7932.

We realize that last minute orders will be required occasionally and we will do our best to accommodate them when possible. For these last minute orders placed after the 24 hour cut off, a late order charge of $25.00 will be added to the order.

After your order has been entered into our system, a confirmation will be faxed or e-mailed for your records. Please review this confirmation, sign for your approval and fax back to Mile Hi Lunchbox at 303.232.1140. If corrections or changes are needed, please contact your Sales Associate to make the necessary changes. A corrected order will then be faxed or emailed to you for your approval.

There is no charge for cancellations made at least 48 hours before your function. After that time, we will have purchased the food and begun the preparation of your order, therefore any cancellations will incur a 100% cancellation charge.

Minimum order for all buffets is 10 people per entrée. Boxed lunches, side and add-on orders must meet a minimum of $100 food and beverage total.

Delivery charges are based on the location of the delivery and are billed in addition to the food and beverage. Additionally, due to the volatile nature of gasoline prices, a “High Price of Gas” surcharge will be added to each delivery charge. This surcharge is based on the current market price of gasoline.

Normal delivery times are between 6 AM and 5 PM, Monday through Friday. Deliveries outside of this time period will incur an additional charge.

Client is responsible for all equipment left in their care for their catering function. Lost, missing or damaged equipment will be charged back to the client at the current replacement value.

A Guaranteed Service Time will be indicated on your order. This is the time that the buffet will be ready for your guest’s enjoyment. A delivery window will be assigned, starting 45 minutes prior to the Guaranteed Service Time and lasting 30 minutes. Delivery within this window will assure that the buffet is set and ready at the Guaranteed Service Time. We request a delivery window of 1 hour for boxed lunches in order to accommodate a high volume of orders during a short period of time.

Pick-up of the buffet equipment will be scheduled for the same day as service when possible. However, arrangements for next day pick-up can be made when necessary.

When the presence of a server is required, a Service Charge of 20% will be assessed on the total bill, excluding Delivery and Gas Surcharge. (The minimum Service Charge will be $100.00.)

Mile Hi Lunchbox will provide (included in the buffet price), premium quality disposable plates, cups and utensils for all buffets. Additional equipment or upgrades to china can be arranged for an additional cost.

Applicable sales taxes will be added to each order. Tax Exempt organizations must provide a tax exemption certificate by fax, e-mail or US Post prior to the delivery. Once an invoice has been billed, tax cannot be removed. To receive tax exemption, payment must be received from the organization named on the exemption certificate and cannot be received from a third party.

Payment for a catering order is due upon delivery, unless other arrangements have been made prior to delivery. Mile Hi Lunchbox accepts Cash, Check, Visa, MasterCard, American Express and Discover.

Credit accounts on a net 10 basis can be set up with your Sales Associate.

All pricing is subject to change without notice.